Rentals FAQ
How do I place an order?
You have many options for placing an order. Contact a member of our sales team by calling us at 876-946-9526 or messaging us on WhatsApp at 876 -221-9195. We can also be contacted via email at info@galeriaevents.com.
Do you have a showroom?
Yes, we encourage you to visit our showrooms to view our rental collection. Appointments are always encouraged, please contact us today to schedule. We are located at 8 Lady Musgrave Suite 6 Kingston, Jamaica.
What services do you offer?
We offer planning, design, and rental services.
What if I need planning help?
We have experienced event professionals who enjoy helping clients plan their special occasions. Contact us today and let us know how we can help.
How far in advance should I place my order
The best answer is as far in advance as possible. We have large quantities of our inventory items, but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time the order is placed.
Can I change my order?
Yes. You may make additions and modifications up to 2:00 pm three (3) days before delivery or will call pickup. If product is available, we will accommodate requests for increased quantities. Please refer to our cancellation to avoid charges related to cancelling items.
Will Galeria Events deliver my rental items?
Yes. We offer curbside delivery for an additional fee. It is highly recommended someone is available on site to meet the truck and sign for the delivery. Standard delivery rates apply during business hours.
Will Galeria Events set up the rental items?
Yes. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
Do I need to return my items clean?
No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases provided. We ask you to shake out and air-dry linens.
What is my responsibility for equipment return?
Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather. Tables and chairs should be broken-down and stacked ready for pickup. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers.
What happens if items are missing after the event?
The pickup staff will count the rental items on-site at your request to verify you are returning everything. We do charge for missing items , lf you find any rental items after the pickup is complete, please return them to our office and we will credit your account.